Hajj & Umrah App – Troubleshooting

Tawaf counter wrong count

• Calibrate: Walk at a steady pace; avoid stopping mid-round. Start the counter only when you begin the first circuit.


• Manual adjust: Use the app’s manual +/- to correct the count if the sensor missed or added a round.


• Placement: Wear the watch firmly on the wrist; avoid swinging the arm excessively so the sensor can track rotation and distance better.




Checklist or progress not saving




• Exit the app normally (back button); avoid force-closing so data can save.


• Ensure the watch has enough free storage. If you reinstalled the app, previous checklist progress may be lost unless you have a backup.




Du’as or ritual text not showing




• Confirm the app is updated in Rabbani Hub. Re-download the app if content is missing or incomplete.


• Check language: content is in English and Arabic; switch in the app if needed.




Offline maps not loading




• Download or enable maps from the app or Hub before travel. Maps need to be stored on the watch.


• Ensure location/GPS is allowed for the app if the app uses it for distance or direction.




Ask RabbaniGPT not answering




• Internet is required when you ask. Connect the watch to Wi‑Fi or ensure the phone (linked to the watch) has data.


• Check Rabbani Hub on the phone for AI/service status. Try again later if the service is busy.